Return Policy

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a Customer Satisfaction return policy for most products that you, the end-user customer, purchase directly from BIConsulting. Under this policy, you may return to BIConsulting products that you purchased directly from BIConsulting and for which BIConsulting has received payment in full for a credit or a refund of the purchase price paid, less shipping and handling and applicable return and restocking fees, as follows:

Hardware Products and Accessories: Unless you have a separate agreement with BIConsulting, all hardware, accessories, peripherals, parts and unopened software, if any, still in its/their sealed package, may be returned within Fourteen (14) days from the date on the packing slip or bill of lading. A fifteen percent (15%) return fee will be deducted from any refund or credit.

Application software product(s): Application software product(s) may not be returned at any time.

How to Return: To return products, e-mail or call BIConsulting customer service to receive a Return Material Authorization Number within the return policy period applicable to the product you want to return. YOU MUST OBTAIN A RETURN MATERIAL AUTHORIZATION NUMBER in order to return the product.

You must ship the products to BIConsulting or to the designated entity designated by BIConsulting within five (5) days of the date that BIConsulting issues the Credit Return Authorization Number. You must also return the products in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

NOTE: Before you ship the product(s) to us, make sure to back up data on any storage device(s) in the product(s). Remove any confidential, proprietary, or personal information. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost media.